Shipping and Returns Policy

Shipping policy

Konelcare is pleased to now provide free shipping on all domestic orders shipped within the USA 48 States. Additionally, we can offer Expedited, Second Day, Next Day, and International Shipping options; however, a shipping quote needs to be prepared individually for each order and requested shipping address.
Please contact our customer service.
Combined shipping is available on all konelcare orders.
Please contact our customer service prior to or immediately upon placing an order to take advantage of this service. We utilize  UPS, United States Postal Service (USPS) for all domestic shipping.

Normal shipping time is within 5 days after the payment.
Shipping fees are non-refundable


Konelcare has a 90-day return allowance for a refund. You have 90 days from the time you receive your purchase to return the item for a refund or exchange. If 90 days have gone by since your purchase, we, unfortunately, can’t offer you a refund but will gladly exchange up to 12 months from the date of original purchase.

Eligibility for Returns
To be eligible for a return, your product must be in the same condition as when you received it. The product must be in the original packaging to qualify for a return. All parts must be present to qualify for an exchange or return.

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